000025079 - Getting 'System Error: Sorry  your request cannot be processed at this time' when trying to login to Security Console

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000025079
Applies ToAuthentication Manager 7.1
IssueGetting "System Error: Sorry, your request cannot be processed at this time" when trying to login to Security Console
CauseThe user is not an administrator and doesnt have the right to access to the console.
ResolutionAssign an admin role to the user and try to access the console again.
NotesWe dont provide the user any more detail, because we don't want to provide an attacker any clues.
Legacy Article IDa39012

Attachments

    Outcomes