000017393 - How to debug the RSA Access Manager 4.9.x Agent installers.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000017393
Applies ToRSA Access Manger 4.9.1 Agent for Apache 2.x
Error when installing the Agent:
"Your Apache web server doesn't appear to have DSO (module) support enabled."
IssueHow to debug the RSA Access Manager 4.9.x Agent installers.
/apache2/bin $ ./httpd

./httpd: error while loading shared libraries: libaprutil-1.so.0: cannot open shared object file: No such file or directory
CauseThese products use the InstallAnywhere installer.  See the InstallAnywhere documentation for full documentation.
ResolutionFor unix systems, set the following environment variable before running the installer.  It will cause debug output to be logged to a file called jx.log
export LAX_DEBUG=file
Notes
See the following link for full documentation for other operating systems:

Legacy Article IDa60690

Attachments

    Outcomes