|Applies To||RSA Authentication Manager 7.1.SP2|
SecurID Appliance 3.0.3
|Issue||Token synchronization utility fails with an error in RSA Authentication Manager 7.1|
Error:"Caused by: com.rsa.common.DataNotFoundException: Could not locate LDAP user with exuid. Error: Unable to lookup Principal object for security domain"
The system activity Monitor shows: "AM_SYNC_TOKENS_JOB_PRINCIPAL_LOOKUP_FAILED com.rsa.common.DataNotFoundException: failed to find principal, at:
UNEXPECTED_EXCEPTION com.rsa.common.SystemException: Unable to lookup Principal object for security domain., at "
Verify all assigned tokens and find out if a token is assigned to UNKNOWN user. If you find a token assigned to UNKNOWN, unassign it.
1. Run the report "Users and Group missing from Identity source".
2. Run the clean up job in Security Console ----> Setup ----> general component ----> "Force to delete".
3. Synchronize the LDAP and after that try to run the rsautil again.
-bash-3.00$ cd /usr/local/RSASecurity/RSAAuthenticationManager/utils
|Legacy Article ID||a53682|