on Jun 14, 2016Article Content
| Article Number | 000016390 |
| Applies To | RSA Archer |
| Issue | Unable to start/restart RSA Archer Queuing service after intermittent stoppage. RSA Archer Queuing service may stop and start intermittently. No errors are observed in Queuing.Service.log. Errors observed in Windows Application event logs: Error #1 Source: Application Error Event ID: 1000 Faulting application name: Archer.Services.Queuing.exe, version: x.x.xxxxx.xxxx, time stamp: 0x51803494 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x000007ff00161a1f Faulting process id: 0x1538 Faulting application start time: 0x01ceaf1fd5e7369f Faulting application path: C:\Program Files\RSA Archer\Services\Archer.Services.Queuing.exe Faulting module path: unknown Report Id: 15fd407b-1b13-11e3-b472-005056b121e7 Error #2 Source: .NET Error Event ID: 1026 Application: Archer.Services.Queuing.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException Stack: at ArcherTech.Services.Queuing.SqlServerAsyncDispatcher.Process() at System.Threading.ExecutionContext.runTryCode(System.Object) at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode, CleanupCode, System.Object) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.ThreadHelper.ThreadStart() |
| Cause | This issue occurs when RSA Archer Queuing service is unable to write a log file. Issue is particularly seen when RSA Archer logging location resides on a Network Attached Storage (NAS) or a remote network storage with intermittent performance issue ( caused by anti-virus scanning, network interruption etc.) |
| Resolution | To fix this issue: Option #1 Rectify network storage performance issues. Option #2 Move RSA Archer logging local to Archer servers. |
| Legacy Article ID | a63523 |