on Jun 14, 2016Article Content
| Article Number | 000016506 |
| Applies To | DLP 9.5 or newer. Does Not apply to DLP 9.0 or older Endpoint Agents Endpoint Agents affected by this issue are assigned to an Endpoint group via LDAP. Systems assigned by IP or by Hostname are not affected by this issue. |
| Issue | DLP Endpoint Agents fail to join the assigned group |
| Cause | Endpoint Agents do not have the LDAP password and cannot log into LDAP. |
| Resolution | In Enterprise Manager user interface, select Configure LDAP and check the box 'Send Password to Endpoint Agents'. Once this is done you should soon see the affected Agents beginning to join their assigned group. |
| Legacy Article ID | a60696 |