000016506 - DLP Endpoint Agents fail to join the assigned group

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000016506
Applies To DLP 9.5 or newer.
Does Not apply to DLP 9.0 or older Endpoint Agents
Endpoint Agents affected by this issue are assigned to an Endpoint group via LDAP. Systems assigned by IP or by Hostname are not affected by this issue.
 
IssueDLP Endpoint Agents fail to join the assigned group
 
CauseEndpoint Agents do not have the LDAP password and cannot log into LDAP.
 
ResolutionIn Enterprise Manager user interface, select Configure LDAP and check the box 'Send Password to Endpoint Agents'. Once this is done you should soon see the affected Agents beginning to join their assigned group.
 
Legacy Article IDa60696

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