000017279 - 'Package 'Package Name' Export Failed. Please review the error log for details' error in RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Jun 17, 2019
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Article Number000017279
Applies To
RSA Product Set: Archer
RSA Version/Condition: 5.x
 
Issue
Fix: "Package "Package Name" Export Failed. Please review the error log for details" error in Archer

 


Generating Package ends up in the error:



 "Package "Package Name" Export Failed. Please review the error log for details" error in Archer



 


Error Logs:




<ApplicationData>
        <TraceData>
            <DataItem>
                <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
                    <TraceIdentifier>Archer.Packaging</TraceIdentifier>
                    <UserId>28929</UserId>
                    <Description>Unable to retrieve Level Layout information for the given Level</Description>
                    <AppDomain>ArcherTech.JobFramework.Job.exe</AppDomain>
                    <Exception>
                        <ExceptionType>System.InvalidOperationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
                        <Message>Unable to retrieve Level Layout information for the given Level</Message>
                        <Source>ArcherTech.Packaging</Source>
                        <ContextData>
                            <LevelId>284</LevelId>
                            <LevelGuid>{8f88c957-be4c-478f-aa7f-72dbffe21dfa}</LevelGuid>
                            <LevelName>2013 Audit Score Card - Dev2</LevelName>
                            <Level_ModuleId>408</Level_ModuleId>
                            <Level_ModuleGuid>{98c20c21-27e4-47fb-9646-99d6b6b03549}</Level_ModuleGuid>
                            <Level_ModuleName>Copy of 2014 Audit Scorecard Assessment</Level_ModuleName>
                        </ContextData>
                        <StackTrace>   at ArcherTech.Packaging.Actions.Generation.GeneratePackage.ThrowMissingLevelLayoutException(SessionContext sessionContext, Level level)
   at ArcherTech.Packaging.Actions.Generation.GeneratePackage.&lt;&gt;c__DisplayClassfe.&lt;GenerateLevelLayouts&gt;b__fa(GenerateContext context, ExecuteActions`1 ignored)</StackTrace>
                    </Exception>
                </TraceRecord>
            </DataItem>
        </TraceData>
    </ApplicationData>

When you try to open the module mentioned in the log, it gives you an error.


 

Cause
Sometime this happens due to a corrupted application is created while copying from another application. The corrupted copy will not be accessible from the front end and will cause the failure in package generation. 
Resolution
Delete the corrupted copy of the application and try to package again.
Legacy Article IDa68234

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