000016068 - AM 7.1- Unable to connect to the Security Console

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000016068
Applies ToAuthentication Manager 7.1.x on all supported platforms
Appliance 3.0.x
Security Console
IssueAfter restart of all services, all service start successfully however there would be no access to the Security Console.

The servername_server.log located under RSA_HOME\server\logs directory will show the following error:

####<Feb 7, 2012 10:30:02 AM EST> <Error> <Server> <srhq1.ptc.com> <srhq1_server> <DynamicSSLListenThread[WebConsoleSSLChannel]> <<WLS Kernel>> <> <> <1328628602482> <BEA-002606> <Unable to create a server socket for listening on channel "WebConsoleSSLChannel". The address might be incorrect or another process is using port 7004: java.net.BindException: Address already in use.>


netstat -an will show the following for port 7004:

tcp        0      0     ESTABLISHED
tcp        0      0    ESTABLISHED

CauseAlthough very rare, the database has bound to port 7004 during startup.
ResolutionRestart all Authentication Manager 7.1 services. Once the services start, make sure port 7004/TCP is LISTENING
Legacy Article IDa57283