000017222 - RSA Security Analytics UI displays 'Error: HTTP 503' due to the hostname containing non-alphanumeric characters

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017222
Applies ToRSA Security Analytics
RSA Security Analytics 10.3.4
RSA Security Analytics Server
IssueRSA Security Analytics UI displays "Error: HTTP 503" due to the hostname containing non-alphanumeric characters.

When attempting to access the Security Analytics UI, the browser displays the following error:



HTTP Error: 503
Problem accessing/. Reason:
    Service Unavailable



 

The /var/lib/netwitness/uax/logs/sa.log reports an error similar to the following:



[main] ERROR org.springframework.web.servlet.DispatcherServlet - Context initialization failed
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'gzipResourceHttpRequestHandler' defined in ServletContext resource [/WEB-INF/mvc-servlet.xml]: Cannot resolve reference to bean 'buildInfo' while setting bean property 'buildInformation'; nested exception is org.springframework.beans.factory.NoSuchBeanDefinitionException: No bean named 'buildInfo'


CauseThis issue can be caused due to the hostname containing non-alphanumeric characters, such as "_" , "." , "#", etc.
Resolution

In order to resolve the issue, follow the steps below.


  1. Remove any non-alphanumeric charcters from the hostname.
  2. Make sure your /etc/hosts, /etc/sysconfig/network and /etc/hostname files are set correctly and reflecting the new hostname.
  3. Reboot your appliance and the Security Analytics UI should begin functioning normally after it fully initializes.

 


If you are unsure of any of the steps above or experience any issues, contact RSA Support and quote this article ID for further assistance.

Legacy Article IDa68162

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