000016939 - RSA Software Token 4.1.2 for Mac OS X: Known Issues found on Mac OS 10.9 (Mavericks)

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000016939
Applies ToMavericks
RSA Software Token 4.1.2 for Mac OS X
Resolution

 


1)      Problem: SWTDT-1617 Changes in customization of policy is not working in Mac OS 10.9.


 


Resolution: OS X 10.9 caches the settings in plist files so the following command should be run if manually editing a plist file to change customization policies:


 


defaults read ?/Library/Preferences/com.rsa.Software Token.Policies.plist?


 


See: http://reviews.cnet.com/8301-13727_7-57613818-263/how-to-manually-edit-defaults-plist-files-in-mavericks/


 


 


2)     Problem: WTDT-1621 custom location of token database path not working on Mac OS 10.9


 


Resolution: OS X 10.9 caches the settings in plist files so the following command should be run if manually editing a plist file to change the location of the token database:


 


defaults read ?/Library/Preferences/com.rsa.Software Token.Library.plist?


 


See: http://reviews.cnet.com/8301-13727_7-57613818-263/how-to-manually-edit-defaults-plist-files-in-mavericks/


 


3)     Problem: WTDT-1618 Desktop token for MAC 4.1.2 hangs in the stated scenario below on Mac OS 10.9 ? Final token is deleted and user chooses to ?No? when prompted to import another token.


 


Resolution: If the application hangs in this scenario then the user should select ?Force Quit? from the Apple menu to terminate the application.


 

Legacy Article IDa63420

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