000016933 - Originator registration failed with RSA Key Manager Java client

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000016933
Applies ToRSA Product Set: Key Manager
RSA Product/Service Type: Java Client
RSA Version/Condition: 2.7 or later
IssueRKM Java Client audit log shows "1.1.1.2.3 1.17: Originator registration failed."
RKM Java Client audit log shows "1.1.1.2.3 1.18: Originator registration failed. Invalid information supplied."
Error during auto-enrollment
 
CauseInvalid client local hostname or client IP address returned by Java system calls (Client debug log may show "UnknownHostException when attempting to lookup local host information.")
Problem inserting originator info into database on RKM Server
Hosts file has been configured to a client address that the DPM server cannot send the originator information to.
ResolutionAdd "high.availability=true" in the client properties file.  The originator ID is described in the RKM Java Client 2.7 Developer's Guide > Introduction to Key Manager Java Client > Administrative Concepts > Originator Identifier and the client properties are described in the RKM Java Client Installation Guide > Key Manager Java Client Configuration File.
Check the hosts file on the client to make sure it's not an IP the DPM server cannot send to.
 
Legacy Article IDa54714

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