|Applies To||RSA Product Set: Key Manager|
RSA Product/Service Type: Java Client
RSA Version/Condition: 2.7 or later
|Issue||RKM Java Client audit log shows "22.214.171.124.3 1.17: Originator registration failed."|
RKM Java Client audit log shows "126.96.36.199.3 1.18: Originator registration failed. Invalid information supplied."
Error during auto-enrollment
|Cause||Invalid client local hostname or client IP address returned by Java system calls (Client debug log may show "UnknownHostException when attempting to lookup local host information.")|
Problem inserting originator info into database on RKM Server
Hosts file has been configured to a client address that the DPM server cannot send the originator information to.
|Resolution||Add "high.availability=true" in the client properties file. The originator ID is described in the RKM Java Client 2.7 Developer's Guide > Introduction to Key Manager Java Client > Administrative Concepts > Originator Identifier and the client properties are described in the RKM Java Client Installation Guide > Key Manager Java Client Configuration File.|
Check the hosts file on the client to make sure it's not an IP the DPM server cannot send to.
|Legacy Article ID||a54714|