|Applies To||RSA Product Set: Security Analytics, NetWitness Logs & Network|
RSA Product/Service Type: Broker
RSA Version/Condition: 10.6.x, 11.x
O/S Version: EL6, EL7
|Issue||RSA Security Analytics / NetWitness Logs & Network Broker service reports an initialization error and fails to start.|
The /var/log/messages file reports errors similar to the following:
Issuing the command NwConsole -c login localhost:50003 <username> <password> -c /sys/stats ls | grep service.status on the appliance reports the following message: 60:0x2000000000200200 /sys/stats/service.status (Service Status) = Initialization Error
|Cause||This issue occurs because one or more meta key entries in the index-broker-custom.xml file does not have a format defined.|
In order to resolve the issue, examine the file that was reported in the error message (in this case being the index-broker-custom.xml file) for meta key entries that do not have a format defined, and add the attribute accordingly.
Once all meta key entries have a defined format, save the file and restart the nwbroker service via the command line or through the Security Analytics / NetWitness UI, which will allow the Broker to initialize successfully.
If you are unsure of any of the steps above or experience any issues, contact RSA Support and quote this article ID for further assistance.
|Legacy Article ID||a67491|