|Applies To||RSA Product Set: Security Analytics|
RSA Product/Service Type: Security Analytics Series 4S Appliance
O/S Version: 6
|Cause||The OS in the new appliance is not configured to use emX as the interface name, and hence the interface becomes unavailable as it cannot locate the configuration file, ifcfg-emX.|
To resolve the issue, perform the following steps:
If the interface name remains the same, backup and delete /etc/udev/rules.d/70-persistent-net.rules and reboot the appliance so the file can be regenerated.
Alternatively, follow the steps below to work around the issue temporarily as "emX" naming convention is the new standard for the current Series 4S appliances.
|Workaround||An RSA Security Analytics Core appliance underwent an RMA.|
|Legacy Article ID||a65665|