000012886 - Imported license key doesn't apply successfully to an RSA NetWitness product

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012886
Applies ToRSA NetWitness NextGen
RSA NetWitness Decoder
RSA NetWitness Log Decoder
RSA NetWitness Concentrator
RSA NetWitness Hybrid
RSA NetWitness Broker
RSA NetWitness Informer
RSA NetWitness Spectrum
RSA NetWitness Investigator
IssueImported license key doesn't apply successfully to an RSA NetWitness product.
On rare occasions the existing license key store within NextGen products can become corrupted.  You may successfully import a license key but the application still shows an invalid key.  When this occurs is may be necessary to delete the license key store and reimport the key.
Resolution

On Linux-Based Appliances:


Determine your Linux version at a shell prompt (via ssh or console) with: cat /etc/redhat-release


Fedora 8 or 9:


  • Shutdown all Netwitness services at a shell prompt (via ssh or console) with:
  • stop nwappliance; stop nwbroker; stop nwconcentrator; stop nwdecoder (Issue commands as appropriate for your device, all devices have the "appliance" service, hybrids have the "concentrator" and "decoder" services.)
  • At a shell prompt (via ssh or console) remove the license key store file with*: rm -f /etc/netwitness/9.0/nwmaster9.bin
  • Start all Netwitness services at a shell prompt (via ssh or console) with:
  • start nwappliance; start nwbroker; start nwconcentrator; start nwdecoder (Issue commands as appropriate for your device, all devices have the "appliance" service, hybrids have the "concentrator" and "decoder" services.)
  • Re-import the license key using Netwitness Administrator

CentOS 5.5:


  • Shutdown all Netwitness services at a shell prompt (via ssh or console) with:
  • monit stop nwappliance; monit stop nwbroker; monit stop nwconcentrator; monit stop nwdecoder (Issue commands as appropriate for your device, all devices have the "appliance" service, hybrids have the "concentrator" and "decoder" services.)
  • At a shell prompt (via ssh or console) remove the license key store file with*: rm -f /etc/netwitness/9.0/nwmaster9.bin
  • Start all Netwitness services at a shell prompt (via ssh or console) with:
  • monit start nwappliance; monit start nwbroker; monit start nwconcentrator; monit start nwdecoder (Issue commands as appropriate for your device, all devices have the "appliance" service, hybrids have the "concentrator" and "decoder" services.)
  • Re-import the license key using Netwitness Administrator

*Note: Depending on the upgrade path of the appliance, the license key may be in: /root/.netwitness/9.0 which would change the command to: rm -f /root/.netwitness/9.0/nwmaster9.bin


On Windows Workstations:


Windows XP:


  • Close down all NetWitness products.
  • Delete the following file: C:\Documents and Settings\All Users\Application Data\NetWitness\nwmaster9.bin
  • Re-import your license key using License Manager.

Windows 7:


  • Close down all NetWitness products.
  • Delete the following file: C:\ProgramData\NetWitness\nwmaster9.bin
  • Re-import your license key using License Manager.
Windows Server 2003 (Including Informer Appliances):
  • Close down all NetWitness products.
  • Delete the following file: C:\Documents and Settings\All Users\Application Data\NetWitness\nwmaster9.bin
  • Re-import your license key using License Manager.
Windows Server 2008 (Including Informer Appliances):
  • Close down all NetWitness products.
  • Delete the following file: C:\ProgramData\NetWitness\nwmaster9.bin
  • Re-import your license key using License Manager.
Note: For some versions of Windows the respective folders are hidden.  Within and folder in Windows select: Tools > Folder Options > View and select "Show hidden files, folder, or drives" to show the hidden folders.  In Windows 7 you may have to hit the "Alt" key in a folder to show the "Tools" menu.
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