|Applies To||RSA Authentication Manager 7.1|
RSA Authentication Manager 7.0
Receiving prompt for login, but getting "Authentication Error"
RSA SecurID Appliance 3.0
|Issue||Unable to login to the Authentication Manager 7.x Security Console, locked out.|
Lost admin account information
|Resolution||In Authentication Manager 7.0 you can promote a user to super admin by using the restore-admin utility. Note this only works if you have a user with the proper credentials to login to the console. (based on console access methods) If such a user is not available contact RSA support at 800-995-5095 for a new version of the utility that allows you to create an admin that has access to the console. (similar to how the 7.1 utility works) |
Original restore-admin: RSA Authentication Manager\utils\rsautil restore-admin -u admin -m masterpassword
New restore-admin: RSA Authentication Manager\utils\rsautil restore-admin -u admin -p password -m masterpassword
In Authentication Manager 7.1 you can promote or add a user using the restore-admin CLU.
RSA Authentication Manager\utils\rsautil restore-admin -u admin -p password -m masterpassword
|Notes||Note admins created with the restore-admin utility will expire in 24 hours, so once you have access to the console, resolve the original admins login issue and delete the added account.|
See A67466 for a related solution for restoring the SuperAdmin account in Authentication Manager 8.0 8.1
|Legacy Article ID||a41827|