000012866 - Only the Archer Configuration service will start. Unable to open Archer Control Panel (ACP).

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000012866
Applies ToRSA Archer
IssueOnly the Archer Configuration service will start.  All others fail to start.
Unable to open the Archer Control Panel (ACP).
<Description>The communication object, System.ServiceModel.ServiceHost, cannot be used for communication because it is in the Faulted state.</Description>
<StackTrace> at System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposedOrImmutable()
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
at ArcherTech.Services.ConfigurationService..StartService()</StackTrace>
CauseOccurs when the RSA Archer Configuration certificate is missing or was not installed correctly.
 
Resolution
  1. Export the RSA Archer Configuration from another Web server and import into Services server.
  2. Run the install again on the Services server and use the imported RSA Archer Configuration certificate when prompted.
  3. After reinstall, the Archer services will start and the Archer Control Panel (ACP) will open.
Legacy Article IDa63979

Attachments

    Outcomes