000017353 - Unable to access RSA Archer website - infinite looping error.aspx

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000017353
IssueUnable to access RSA Archer website - infinite looping error.aspx
Users are unable to login via RSA Archer website.
RSA Archer Control Panel is not accessible - Error communicating with the configuration service, Try Again.
Following errors are observed in Archer Event Viewer and Archer.w3wp Logs:
Error initializing log center - ArcherTech.Configuration.ConfigurationServiceException: Unexpected Failure when broadcasting or receiving ---> System.ServiceModel.FaultException'1[ArcherTech.Configuration.ServiceObject]: Could not access file or file was not valid.
Server stack trace: 

at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc) 

at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) 

at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) 

at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

CauseRSA Archer Configuration Service is unable to reach Configuration database on SQLl Server.
ResolutionTo fix this issue make sure SQL Server is accessible on network and RSA Archer databases are online.
Legacy Article IDa64820