Article Content
Article Number | 000017353 |
Applies To | RSA Product Set: Archer |
Issue | Unable to access RSA Archer website - infinite looping error.aspx Users are unable to login via RSA Archer website. RSA Archer Control Panel is not accessible:
The Following errors are observed in Archer Event Viewer and Archer.w3wp Logs:
|
Cause | RSA Archer Configuration Service is unable to reach Configuration database on SQL Server. |
Resolution | To fix this issue make sure the SQL Server hosting the RSA Archer Configuration database is accessible on the network from all the Archer Web Servers, and the RSA Archer Configuration Service is running on all the web servers. |
Legacy Article ID | a64820 |