on Jun 14, 2016Article Content
| Article Number | 000017353 |
| Issue | Unable to access RSA Archer website - infinite looping error.aspx Users are unable to login via RSA Archer website. RSA Archer Control Panel is not accessible - Error communicating with the configuration service, Try Again. Following errors are observed in Archer Event Viewer and Archer.w3wp Logs: Error initializing log center - ArcherTech.Configuration.ConfigurationServiceException: Unexpected Failure when broadcasting or receiving ---> System.ServiceModel.FaultException'1[ArcherTech.Configuration.ServiceObject]: Could not access file or file was not valid. Server stack trace: at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) |
| Cause | RSA Archer Configuration Service is unable to reach Configuration database on SQLl Server. |
| Resolution | To fix this issue make sure SQL Server is accessible on network and RSA Archer databases are online. |
| Legacy Article ID | a64820 |