000022998 - Password Integration fails  RSA SecurID users prompted for Microsoft Windows password

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000022998
Applies ToAll Microsoft Windows Platforms
RSA Authentication Agent 6.x
Microsoft Windows Password Integration enabled
"Integrated Windows Authentication" checkbox is selected
Microsoft Integrated Windows Authentication (IWA)
IssuePassword Integration fails, RSA SecurID users prompted for Microsoft Windows password
Users are continuously prompted to enter their windows password even though password integration is properly configured
Offline files are successfully downloaded
Symptom    Event Type: Warning
Event Source: ACECLIENT
Event Category: (10)
Event ID: 11008
Date: 01/01/2006
Time: 10:10:00 AM
User: N/A
Computer: SERVERNAME
Description:
Unable to contact the RSA Authentication Manager Download Service.
CauseThe entry in "path"\windows\system32\drivers\etc\services for "sdoad    5580/tcp" may be missing
ResolutionTo correct this issue, add the entry in "path"\windows\system32\drivers\etc\services for "sdoad    5580/tcp"  manually and restart the client.
Legacy Article IDa29389

Attachments

    Outcomes