Article Content
Article Number | 000013480 |
Applies To | Error in pi_webserver.log: Jan 2, 2014 12:51:30 PM com.opensystems.privatei.util.Logger:SEVERE: exception java.lang.Exception: Error: -9 LockBox::LockBox : The lockbox stable value threshold was not met because the system fingerprint has changed. To reset the system fingerprint, open the lockbox using the passphrase. at com.emc.clb.clbBridge.clbBridgeJNI.new_LockBox(Native Method) at com.emc.clb.clbBridge.LockBox.<init>(LockBox.java:69) at com.emc.clb.LockBox.<init>(LockBox.java:230) at com.rsa.envision.security.lockbox.FileLockBox.<init>(FileLockBox.java:25) at com.rsa.envision.security.lockbox.FileLockBoxFactory.addFileLockBox(FileLockBoxFactory.java:74) at com.rsa.envision.security.lockbox.FileLockBoxFactory.getFileLockBox(FileLockBoxFactory.java:57) at com.rsa.envision.security.lockbox.InMemoryLockBox.<init>(InMemoryLockBox.java:33) at com.rsa.envision.security.lockbox.InMemoryLockBox.getInstance(InMemoryLockBox.java:60) at com.opensystems.privatei.PrivateIServer.initializeLockBox(PrivateIServer.java:372) at com.opensystems.privatei.PrivateIServer.init(PrivateIServer.java:143) RSA enVision |
Issue | Webserver failed to start - Lockbox fingerprint has changed |
Cause | The passphrase does not match in Lockbox, possibly due to master account password change. |
Resolution | To correct, using lockbox utillity tool provided by engineering (ECE-1235) to re-create site/temp lockbox files. --Run this command line utility from DS1. You can run this from any folder, avoid running this from inside envision folders --If sitelockbox exists then it will be overwritten after running this tool |
Legacy Article ID | a63570 |