000017070 - How to troubleshoot deployment of event source package created through ESI

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000017070
Applies ToenVision 4.0 x
 
IssueDeploy new event source through  ESI
You have followed the procedures to create the event source package, xxxx.zip. You have run DeployEventSourceSetup.vbs from the update folder. However, no event sources are created
 
Cause
 
Resolution

After the DeployEventSourceSetup.vbs is applied on the A-Srv, each of the nodes will have a log file called esiupdatelog.log in the logs folder.


The A-Srv will also have an additional log file called esidtypeupdate.log if you are deploying a new UDS device.


Please check if these files are present and what messages got logged there


Sample esidtypeupdate.log
Deploy the new device.
Get the ini file from the devices folder.
Extract the zip file to the folder path: C:\DOCUME~1\master\LOCALS~1\Temp\b\update_content
Source folder to extract the zip file: e:\nic\4000\Syd-ea-AS1\update\update_content.zip
The DeviceType=514 and DeviceID=U514 are updated sucessfully in .ini file.
Batch file has run successfully from the "e:\nic\4000\Syd-ea-AS1\update\update_esi.bat" Path.
Sample esiupdatelog.log
INFO  03 12 2010 09:24:09,678 %NIC-6-701000: AutomaticUpdate, AutoUpdateMain, -, package, 2010123-092123, Detail: 1: 2010/12/03 09:24:09, Automatic update started.
INFO  03 12 2010 09:24:09,928 %NIC-6-701002: AutomaticUpdate, AutoUpdateMain, -, patch, 2010123-092123/mysap2_2010123-092123, Detail: 1: date_time: 2010/12/03 09:24:09, package_id: 2010123-092123, patch_id: mysap2_2010123-092123, started.
INFO  03 12 2010 09:24:10,053 %NIC-6-701006: AutomaticUpdate, CopyFile, -, file, 2010123-092123/mysap2_2010123-092123, Detail: 1: date_time: 2010/12/03 09:24:10, package_id: 2010123-092123, patch_id: mysap2_2010123-092123, copied file from "e:\nic\4000\Syd-ea-AS1\update\content\etc\devices\mysap2\mysap2msg.xml" to "e:\nic\4000\Syd-ea-AS1\etc\devices\mysap2\mysap2msg.xml".
INFO  03 12 2010 09:24:10,053 %NIC-6-701006: AutomaticUpdate, CopyFile, -, file, 2010123-092123/mysap2_2010123-092123, Detail: 1: date_time: 2010/12/03 09:24:10, package_id: 2010123-092123, patch_id: mysap2_2010123-092123, copied file from "e:\nic\4000\Syd-ea-AS1\update\content\etc\devices\mysap2\mysap2.ini" to "e:\nic\4000\Syd-ea-AS1\etc\devices\mysap2\mysap2.ini".
INFO  03 12 2010 09:24:10,053 %NIC-6-701006: AutomaticUpdate, CopyFile, -, file, 2010123-092123/mysap2_2010123-092123, Detail: 1: date_time: 2010/12/03 09:24:10, package_id: 2010123-092123, patch_id: mysap2_2010123-092123, copied file from "e:\nic\4000\Syd-ea-AS1\update\content\etc\devices\mysap2\mysap2client.txt" to "e:\nic\4000\Syd-ea-AS1\etc\devices\mysap2\mysap2client.txt".
INFO  03 12 2010 09:24:10,412 %NIC-6-701006: AutomaticUpdate, CopyFile, -, file, 2010123-092123/mysap2_2010123-092123, Detail: 1: date_time: 2010/12/03 09:24:10, package_id: 2010123-092123, patch_id: mysap2_2010123-092123, copied file from "e:\nic\4000\Syd-ea-AS1\update\content\etc\devices\mysap2\mysap2vendor.txt" to "e:\nic\4000\Syd-ea-AS1\etc\devices\mysap2\mysap2vendor.txt".
INFO  03 12 2010 09:24:10,412 %NIC-6-701003: AutomaticUpdate, AutoUpdateMain, -, patch, 2010123-092123/mysap2_2010123-092123, Detail: 1: date_time: 2010/12/03 09:24:10, package_id: 2010123-092123, patch_id: mysap2_2010123-092123, completed successfully.
INFO  03 12 2010 09:24:10,412 %NIC-6-701002: AutomaticUpdate, AutoUpdateMain, -, patch, 2010123-092123/service_2010123-092123, Detail: 1: date_time: 2010/12/03 09:24:10, package_id: 2010123-092123, patch_id: service_2010123-092123, started.
INFO  03 12 2010 09:24:18,819 %NIC-6-701021: AutomaticUpdate, RunCmd, -, runWSFScriptFile, ServiceStartStop.wsf, Detail: 1: NIC Alerter stopped.
INFO  03 12 2010 09:24:19,053 %NIC-6-701021: AutomaticUpdate, RunCmd, -, runWSFScriptFile, ServiceStartStop.wsf, Detail: 1: NIC App Server stopped.
INFO  03 12 2010 09:24:19,288 %NIC-6-701021: AutomaticUpdate, RunCmd, -, runWSFScriptFile, ServiceStartStop.wsf, Detail: 1: NIC Collector stopped.
INFO  03 12 2010 09:24:19,522 %NIC-6-701021: AutomaticUpdate, RunCmd, -, runWSFScriptFile, ServiceStartStop.wsf, Detail: 1: NIC Locator stopped.
INFO  03 12 2010 09:24:19,756 %NIC-6-701021: AutomaticUpdate, RunCmd, -, runWSFScriptFile, ServiceStartStop.wsf, Detail: 1: NIC Logger stopped.
INFO  03 12 2010 09:24:19,991 %NIC-6-701021: AutomaticUpdate, RunCmd, -, runWSFScriptFile, ServiceStartStop.wsf, Detail: 1: NIC Packager stopped.
INFO  03 12 2010 09:24:20,241 %NIC-6-701021: AutomaticUpdate, RunCmd, -, runWSFScriptFile, ServiceStartStop.wsf, Detail: 1: NIC Server stopped.
INFO  03 12 2010 09:24:22,960 %NIC-6-701021: AutomaticUpdate, RunCmd, -, runWSFScriptFile, ServiceStartStop.wsf, Detail: 1: NIC Web Server stopped.
INFO  03 12 2010 09:24:23,225 %NIC-6-701021: AutomaticUpdate, RunCmd, -, runWSFScriptFile, ServiceStartStop.wsf, Detail: 1: NIC Service Manager stopped.
INFO  03 12 2010 09:24:33,538 %NIC-6-701021: AutomaticUpdate, RunCmd, -, runWSFScriptFile, ServiceStartStop.wsf, Detail: 1: Sleep for some seconds.
INFO  03 12 2010 09:24:33,772 %NIC-6-701021: AutomaticUpdate, RunCmd, -, runWSFScriptFile, ServiceStartStop.wsf, Detail: 1: NIC Service Manager started.
INFO  03 12 2010 09:24:33,772 %NIC-6-701003: AutomaticUpdate, AutoUpdateMain, -, patch, 2010123-092123/service_2010123-092123, Detail: 1: date_time: 2010/12/03 09:24:33, package_id: 2010123-092123, patch_id: service_2010123-092123, completed successfully.
INFO  03 12 2010 09:24:33,772 %NIC-6-701001: AutomaticUpdate, AutoUpdateMain, -, package, 2010123-092123, Detail: 1: 2010/12/03 09:24:33, Automatic update completed.


 
Legacy Article IDa53100

Attachments

    Outcomes