000024163 - Unable to resolve principal by login ID and/or alias.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000024163
Applies ToAuthentication Error in Authentication Manager 7.0
IssueUnable to resolve principal by login ID and/or alias.
Example error logged:
Time Activity Key Description Reason User ID Agent Server Node IP
2007-10-23 11:20:13.742 Resolve principal by userid/alias. Attempting to resolve user by userid or alias ?test?. Request originated from agent ?kdoug-vm137.kevsad.com? with IP address ?10.101.100.137? in security domain ?SystemDomain?. Unable to resolve principal by login ID and/or alias. test kdoug-vm137.kevsad.com 10.101.100.133
CauseThough the error message appears to relate to the userid that is authenticating, the failure is actually caused by not having any token or password assigned.
ResolutionAssign a Token or Set a Fixed Password for the user.
Legacy Article IDa37417

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