|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager, Authentication Agents
RSA Version/Condition: All
|Issue||Customers may call for support on one or more of the following:|
CentOS is an open source Red Hat-based Linux platform. Since it is largely based on Red Hat, customers may insist that it is Red Hat and will request support for Authentication Manager, Authentication Agents or other RSA software they are trying to use on CentOS.
RSA does not support any Authentication Manager or Authentication Agent products running on CentOS. The risks to a customer who uses RSA two-factor authentication on CentOS are major. Be advised, that here will be no vendor support if things go wrong. There will be no vendor support if a security incident presents itself and an investigation occurs. There will be no vendor support if forensics are involved. There is no vendor support for installation, troubleshooting or testing.
|Resolution||A customer who insists they need to use CentOS with Authentication Manager and/or RSA Authentication Agent(s) must contact Professional Services to determine if PS can design a one-off solution that can be certified. Alternatively, the customer can contact their RSA sales representative and/or Product Management regarding open RFE AM-13041 to qualify CentOS as a supported install platform. This would be the proper direction to go when pushing for RSA to adopt a new operating system or special feature for limited use or limited customers.|
Do not under any circumstances place RSA software that is not certified to operate on CentOS in a production environment. A customer who installs RSA software on an unsupported operating system could become open to grave legal ramifications should a security incident occur or should the software not operate as it would on a supported Red Hat system.
The CentOS website has published a FAQ that outlines how CentOS is not Red Hat:
The FAQ also discusses what CentOS's relationship is with Red Hat, Inc. or Red Hat Enterprise Linux:
RSA does have open requests for enhancement (RFE) to support CentOS in certain implementations, but there is no information on when this will happen. In the event RSA provides support for Authentication Manager and/or RSA Authentication Agents on CentOS, a product advisory will be distributed to customers.
|Legacy Article ID||a43104|