000013218 - Performing a factory reset on a RSA SecurID Appliance

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013218
Applies ToRSA SecurID Appliance
IssuePerforming a factory reset on a RSA SecurID Appliance
Factory reset

Caused by: com.rsa.certj.cert.CertificateException: Cannot set the validity with the given dates.


Caused by: com.rsa.installfwrk.common.command.exception.CommandException: Failed to create certs.

CauseThe factory reset image on a appliance expired on Dec 31st 2009 and if a factory reset is attempted it will fail during quick setup and when you look at the logs/config/config_trace.log you will see the exceptions relating to 'certs' and 'dates'

It is still possible to perform a factory reset but the following steps should be carried out

  • During the initial boot of the appliance press the F2 key to enter the BIOS

  • When prompted for a BIOS password enter the value       rsabios

  • Modify the system clock to read 12/12/2009

  • Reboot the system and perform the factory reset to build the appliance as a primary system (even if you actually need a replica)

  • When the system is running modify the system time to the correct time and date

  • Download the Service Pack 2 factory reset patch from the RSA SecurCare online website (at https://knowledge.rsasecurity.com/scolcms/set.aspx?id=8567 ) selecting the appropriate model number between an A130 and A250

  • Follow the instructions to apply this as a standard update using the RSA Operations Console

Do a second factory reset and the system should now:

  1. Rebuild itself as (i.e. with Service Pack 2)

  2. Allow you to build it as a replica

  3. Allow you to do this with the current time and date

Legacy Article IDa53605