000017791 - Image files are missing from notification emails. - RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017791
Applies ToRSA Archer

Archer Control Panel Proxy settings affect how notification image files are loaded.  If the proxy server does not redirect the job service to the correct web host of the company_files page the images configured in the notification template will not be in the email.  Boxes with red X's will be in the email. The RSA Archer Job Service log will indicate that there is a 404 error connecting to the image path.


 


E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent">


<System xmlns="http://schemas.microsoft.com/2004/06/windows/eventlog/system">


<EventID>0</EventID>


<Type>3</Type>


<SubType Name="Error">0</SubType>


<Level>2</Level>


<TimeCreated SystemTime="2014-05-06T00:56:23.1488865Z" />


<Source Name="ArcherTech.Notifications" />


<Correlation ActivityID="{2b82cf6c-3d1a-42d0-ac4c-61d4e3eeb926}" />


<Execution ProcessName="ArcherTech.JobFramework.Job" ProcessID="9128" ThreadID="1" />


<Channel />


<Computer>Server</Computer>


</System>


<ApplicationData>


<TraceData>


<DataItem>


<TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">


<TraceIdentifier>ArcherTech.Notifications</TraceIdentifier>


<Description>Error loading the bytes for an embedded image in the email generated for notification template 'Incident Management- Event Category= Privacy Event/Information Handling' with id = '753'.</Description>


<AppDomain>ArcherTech.JobFramework.Job.exe</AppDomain>


<Exception>


<ExceptionType>ArcherTech.Common.Exceptions.ImageLoadingNotificationException, ArcherTech.Common, Version=5.3.10900.1004, Culture=neutral, PublicKeyToken=null</ExceptionType>


<Message>Error loading the bytes for an embedded image in the email generated for notification template 'Incident Management- Event Category= Privacy Event/Information Handling' with id = '753'.</Message>


<Source />


<ContextData>


<Resolution>Please verify that you have access to the location where the image is stored. For further support, please contact your system administrator.</Resolution>


<ImageName>Test.JPG</ImageName>


<ImagePath>https://server/company_files/10002/icons/Test.JPG</ImagePath>


</ContextData>


<StackTrace />


<InnerException>


<ExceptionType>System.Net.WebException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>


<Message>The remote server returned an error: (404) Not Found.</Message>


<Source>System</Source>


<StackTrace>


at System.Net.HttpWebRequest.GetResponse()


at ArcherTech.Notifications.ExtensionMethods.EmailMessageExtensionMethods.GetImage(SessionContext sessionContext, KeyValuePair`2 imageName, Notification notification)


</StackTrace>


</InnerException>


</Exception>


</TraceRecord>


</DataItem>


</TraceData>


</ApplicationData>


</E2ETraceEvent>

IssueImage files are missing from notification emails. - RSA Archer
ResolutionRemove the Proxy setting to resolve the issue.
Legacy Article IDa65766

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