|Applies To||RSA Authentication Manager 8.1|
|Issue||Users migrated from AM 7.1 cannot request replacement tokens in AM 8.1 Self-Service Console|
Users with pre-existing, distributed tokens cannot request replacement tokens via the self service console in 8.1. If the same token is assigned in 8.1, and distribute it, the request replacement link shows up in the Self-Service Console.
Users from AM 7.1 cannot request replacement tokens in Self-Service Console after migrating to AM 8.1
1. Administrated assigned and distributed tokens to users in AM 7.1. Then he migrated the database to AM 8.1.
|Cause||The tokens are not assigned a software token profile prior to distributing them. When we distribute the software tokens in AM 7.1 we do not need to select the software token profile, but in case of AM 8.1 it is mandatory.|
Please review RSA? Authentication Manager 7.1 to 8.1 Migration Guide, page 128 below as part of post migration task for self-service console and that will eventually be the workaround for this issue:
1. Launch Security Console; Authentication; Policies, Token Policies.
|Legacy Article ID||a66999|