000011858 - BackOffice Tools 'admin' user password reset

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011858
IssueAdmin user account password reset
 
ResolutionCurrently, in 6.0.2.1/SP1 there is no way to recover the password for "admin" user account if it's lost/forgotten.
The sql below will reset the password of this "admin" account to the default value "admin".
Run the sql against the Back Office Tools DB while logged in as the schema owner
UPDATE USERS SET COUNT_TRIES = 0, LOCKED_AT = NULL, LOCKED_BY = NULL, SALT_VALUE = NULL, PASSWORD = 'D033E22AE348AEB5660FC2140AEC35850C4DA997' WHERE (NAME = 'admin');
 
Legacy Article IDa50373

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