|Applies To||RSA Authentication Manager 8.1|
RSA Security Console
|Issue||Administrators fail to logon to the RSA Security Console with an LDAP password|
Administrators can logon to the RSA Security Console where a token is assigned to the administrator
Your logon information is incorrect. Correct your logon information and try again, or contact the help desk or your administrator.
The user is residing in the RSA Authentication Manager database where the User ID appears not to have changed however it is possible that some other identifying data is referencing the user that is no longer available since the change made in the directory server.
Below are steps to flush the user from RSA Authentication Manager and map it back with correct identifiers.
NOTE: the user will be removed from RSA Authentication Manager v8.1 and will lose any token assignment(s) and/or administration role(s).
|Workaround||The user in the directory server was moved outside of the configured user base distinguished name (DN) mapping of the identity source and moved back at a later time|
|Legacy Article ID||a64320|