000015937 - 'You are low on offline days. Offline days left: 0 To ensure that you can log onto your computer while disconnected from the corporate network  click here to recharge now.'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000015937
Applies ToRSA Authentication Agent 7.0.2 
Microsoft Windows Vista
Microsoft Windows 7
Issue"You are low on offline days. Offline days left: 0 To ensure that you can log onto your computer while disconnected from the corporate network, click here to recharge now."
RSA Agent 7.0.2 build 35 installed on Windows 7 32 bit. The associated Agent host entry on the AM 6.1.2 server is configured with Offline Authentication disabled. When the user logs into the Agent PC a warning message pops up which says "You are low on offline days. Offline days left: 0 To ensure that you can log onto your computer while disconnected from the corporate network, click here to recharge now."
ResolutionThe error is misleading and it has been resolved in defect AAWIN-1744. Please contact RSA Security Technical Support to obtain the hot fix for AAWIN-1744. This fix contains the binary update.exe and it should be installed on any machine where RSA Authentication Agent 7.0.2 has been installed.
1. Download the appropriate install kit for 32 bit or 64 bit installation.
2. Unzip the kit.
3. Run update.exe.
4. Reboot the system.
 
Legacy Article IDa55383

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