000016987 - When inserting an image in a notification template in RSA Archer you get an error  message "Insert Image Failed"

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Apr 11, 2019
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Article Number000016987
Applies ToRSA Product Set: Archer
RSA Version/Condition: All Versions
IssueWhen inserting an image in a notification template you get an error message "Insert Image Failed".
 
CauseIn this specific case, the error may be caused by the URL for images being out of sync in the Archer Control Panel(ACP).
 
ResolutionTo fix this issue:
  1. Open the ACP
  2. Open the instance having the issue.
  3. Copy the baseurl
  4. Paste to the image URL
  5. Save all
  6. Image URL will blank out
NotesThe image should work now if this was the issue.
 
Legacy Article IDa64063

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