000016987 - Insert Image Failed

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000016987
Applies ToRSA Archer
IssueWhen putting image into notification you get the message "Insert Image Failed". The file is able to be added to the image list successfully.
CauseIn this specific case, the error may be caused by the url for images being out of sync in the Acher Control Panel.
ResolutionTo fix this issue:
1) Open the ACP
2) Open the instance having the issue.
3) Copy the baseurl
4) Paste to the image url.
5) Save all
6) Image url will blank out.
NotesThe image should work now if this was the issue.
Legacy Article IDa64063