000012948 - IIS Web Agent 7.1.2 has high CPU utilization

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012948
Applies ToIIS 7.0, IIS 7.5 or IIS 8.0
Microsoft hot fix http://support.microsoft.com/kb/2618982
After you install this hotfix, you must restart the computer if IIS was running when you install this hotfix
Problem persists after this fix

 
IssueRSA Authentication Manager IIS Web Agent 7.1.2 is slow and shows high CPU utilization.
PipeServer.exe is consuming almost 100% of the CPU.
RSA Authentication Agent 7.1 for web shows high CPU utilization under authentication load.
 Pipeserver.exe indicates high CPU utilization in task manager. This symptom is noticed only on machines with SP1 on 2008 R2 server. This issue does not exist on Windows 2008 or 2008 R2.
ResolutionLatest IIS Web Agent, version 7.1.3 should address this.  As of Jan. 2014 this was not yet posted to emc web site for RSA web agent download, try SFTP

32-bit version


https://sftp.rsa.com/human.aspx?Username=support&password=Password1&arg01=966201170&arg12=downloaddirect&transaction=signon&quiet=true 


or 64-bit version


https://sftp.rsa.com/human.aspx?Username=support&password=Password1&arg01=966220677&arg12=downloaddirect&transaction=signon&quiet=true

Legacy Article IDa63912

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