on Jun 14, 2016Article Content
| Article Number | 000012948 |
| Applies To | IIS 7.0, IIS 7.5 or IIS 8.0 Microsoft hot fix http://support.microsoft.com/kb/2618982 After you install this hotfix, you must restart the computer if IIS was running when you install this hotfix Problem persists after this fix |
| Issue | RSA Authentication Manager IIS Web Agent 7.1.2 is slow and shows high CPU utilization. PipeServer.exe is consuming almost 100% of the CPU. RSA Authentication Agent 7.1 for web shows high CPU utilization under authentication load. Pipeserver.exe indicates high CPU utilization in task manager. This symptom is noticed only on machines with SP1 on 2008 R2 server. This issue does not exist on Windows 2008 or 2008 R2. |
| Resolution | Latest IIS Web Agent, version 7.1.3 should address this. As of Jan. 2014 this was not yet posted to emc web site for RSA web agent download, try SFTP 32-bit version or 64-bit version |
| Legacy Article ID | a63912 |