|Applies To||RSA Product Set: Archer|
RSA Version/Condition: All
|Issue||Header and/or footer Images in notification emails show up as Red 'x's when RSA Archer is configured with Single Sign-On (SSO) solution.|
Single Sign-On (SSO) solution: 'Windows Authentication', ?Siteminder? etc. is in place.
|Resolution||With Windows Authentication - SSO solution: Ensure "C:\inetpub\wwwroot\Archer\company_files" has Read, Write and Modify access for Archer Website - Internet Information Services (IIS) Application Pool Identity. As an alternative, 'company_files' location can be set to 'Anonymous' Authentication in IIS.|
With other SSO solution: Ensure ".../Archer/company_files" and the sub-directories are excluded from SSO to avoid authentication prompt when accessed via http/https.
|Legacy Article ID||a61084|