000025328 - Dashboard not available error message

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025328
Applies ToRSA enVision
IssueDashboard not available error message

Clicking on Manage Dashboard does not show dashboard reports. Under System Config\Dashboard reports it states unavailable, instead of listing the individual Reports.
Please do the following:

  1. Stop the NIC Webserver Service (note that this will stop the NIC Alerter service)
  2. Stop the NIC Scheduler Service
  3. cd to %_ENVISION%\database\cmd (on 3.3.x cd to E:\envision\database\cmd)
  4. run startisql.cmd
  5. type: delete from schedulerevents where type like '%dashboard%'
  6. Hit F5
  7. Close the isql GUI
  8. Start the NIC Scheduler Service
  9. Start the NIC Webserver Service
  10. Start the NIC Alerter Service
  11. From the EnVision Management gui, click 'Overview' - 'System Config' - 'Dashboard Items' - 'Manage Dashboard' and tick the 'Enable' box on those items you wish to appear within the dashboard view.
WorkaroundSystem has been upgraded from 3.3.7 to 3.5.0
Legacy Article IDa36777