|Applies To||RSA Product Set: Archer|
RSA Product/Service Type: Archer
|Issue||Error executing a data feed or mapping.|
Run Detail Error:
An unexpected error has occurred: startIndex cannot be larger than length of string. Parameter name: startIndex
|Cause||This error is typically seen when there is a bad mapping in the data feed.|
An example cause: A Values List's "Value" was mapped to the "Other Text" instead of the Value.
An example cause: The Values List mappings for the "Item" from Source Fields is mapped to a Values List's "Value" field in Target Fields. The "Item" is most likely mapped to the Values List field name and not the "Value" field.
|Resolution||1. Check the data feed mappings and verify the Source Fields are mapped to the correct Target Field.|
2. If that does not resolve the issue, recreate the Report the Feed is pulling from and only target 1 Record that has every Field populated with a value and then reload the Fields in the Data Feed.
|Legacy Article ID||a67003|