000017634 - RSA Archer - Error executing a data feed or mapping. Run Detail Error: An unexpected error has occurred: startIndex cannot be larger than length of string. Parameter name: startIndex

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Jun 19, 2018
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Article Number000017634
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
IssueError executing a data feed or mapping.

Run Detail Error:

An unexpected error has occurred: startIndex cannot be larger than length of string. Parameter name: startIndex
CauseThis error is typically seen when there is a bad mapping in the data feed.

An example cause: A Values List's "Value" was mapped to the "Other Text" instead of the Value.

An example cause: The Values List mappings for the "Item" from Source Fields is mapped to a Values List's "Value" field in Target Fields. The "Item" is most likely mapped to the Values List field name and not the "Value" field.
Resolution1. Check the data feed mappings and verify the Source Fields are mapped to the correct Target Field.

2. If that does not resolve the issue,  recreate the Report the Feed is pulling from and only target 1 Record that has every Field populated with a value and then reload the Fields in the Data Feed.
Legacy Article IDa67003

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