Article Content
Article Number | 000017475 |
Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Manager RSA Version/Condition: 8.x, 7.1, 3.0 |
Issue | When configuring LDAP or LDAPS with a global catalog, the connection fails with the following error: There was a problem processing your request. Test connection failed. One or more directory connections is incorrect. |
Cause | An invalid or incorrect certificate is configured or the wrong port numbers are defined. |
Resolution | Please see the article on how to obtain and install the Windows rootCA certificate from a domain controller to use for LDAPS and secure identity source over port 636.LDAPUse ports 389 for a domain controller (e. g., ldap://<fqdn> or ldap://<fqdn>:389) or 3268 for a global catalog (e. g., ldap://<fqdn>:3268). LDAPSUse ports 636 and 3269 for the global catalog (e. g., ldaps://<fqdn> or ldaps://<fqdn>:636) or ldap://<fqdn>:3269 for a global catalog. |
Legacy Article ID | a66199 |