|Applies To||RSA Authentication Agent for Windows|
|Issue||RSA SecurID Windows password integration with the Citrix Web Interface|
Unable to update the password cached by the RSA SecurID ACE/Agent. Check that the RSA SecurID ACE/Agent and ACE/Server versions are compatible and that both the ACE/Agent and the ACE/Server are configured to use Windows password integration.
|Cause||Incorrect version of RSA Agent installed on the Citrix XenApp Web Interface Machine|
Windows Password not enabled at the system level (RSA Authentication Manager)
|Resolution||Check that the RSA Authentication Manager and RSA Authentication Agent for Web for Internet Information Services versions are compatible.|
In addition, check that the RSA Authentication Manager database system parameters are configured to enable Windows password integration at the system level.
You should also make sure you have installed appropriate latest hot fix for the RSA agent
Make sure the port 5580/TCP is open bidirectional between the RSA Server and RSA Agent (Web Interface)
To use SecurID Windows password integration with the Web Interface for Microsoft Internet Information Services:
The RSA ACE/Agent Local Authentication Client for Windows must be installed on the Web server (administrators must log on to the Web Interface using local server administrator credentials)
The Web Interface must be installed after installing the RSA ACE/Agent
The RSA Authentication Agent Offline Local service must be running on the Web server
The Agent Host for the Web server in the RSA ACE/Server database must be configured to enable the Windows password integration feature
The database system parameters must be configured to enable the Windows password integration feature at the system level
The Port 5580/TCP must be enabled bidirectional between RSA Server and RSA Agent (Web Interface)
The entry in "path"\windows\system32\drivers\etc\services for "sdoad 5580/tcp? should be added manually and restart the client machine.
See Windows Password Integration does not work for Citrix Web Interface
|Legacy Article ID||a59562|