000012874 - Unable to access the RSA Authentication Manager 8.1 Quick Setup page

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Apr 16, 2019
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Article Number000012874
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
Issue
  • Unable to access the RSA Authentication Manager 8.1 Quick Setup page.
  • Internet Explorer cannot display the webpage.
CauseThe web browser cipher for SSL does not match the deployed RSA Authenticaiton Manager Quick Setup application cipher suite.
Resolution

Supported web browsers are listed on page 20 of the RSA Authentication Manager 8.1 SP1 Setup & Configuration Guide; however the web browser must have support for SSLv3/TLSv1 with standard AES 128-bit or 256-bit ciphers (usually found in the later versions of downloadable web browsers; where the web browser shows a cipher strength of 256-bit).



Supported protocols and ciphers:


  • SSLv3  256-bit  AES256-SHA
  • SSLv3  128-bit  AES128-SHA
  • TLSv1  256-bit  AES256-SHA
  • TLSv1  128-bit  AES128-SHA
Legacy Article IDa64242

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