000012888 - How to failover a Citrix NetScaler to an Authentication Manager RADIUS Replica Server

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012888
Applies ToAuthentication Manager all versions
 
IssueHow to failover a Citrix NetScaler to an Authentication Manager RADIUS Replica Server
Citrix Netscaler won?t authenticate if the Primary goes down or if the services on the Primary are stopped. The RSA AM server is set up to authenticate no matter which Citrix server sends the request, but it appears that Citrix will only send to the Primary.
Citrix sends all auth to Primary.  Citrix Netscaler sends all auth to Primary. Citrix sends all authentication requests to Primary RADIUS
 
ResolutionNeed an auth policy on the Citrix Netscaler pointing to the RSA RADIUS Replica and bound it to the Citrix virtual server with a lower priority
Legacy Article IDa64254

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