000015283 - How to create a link to RSA Archer pages from an external source without being already logged in or to avoid the Invalid Request message

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Mar 11, 2019
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Article Number000015283
Applies ToRSA Product Set: Archer

RSA Product/Service Type: Archer
RSA Versions: 5.3.x, 5.4.x, 5.5.x
IssueWhen clicking a link from an external source, the link only works if the user is already logged into Archer or the following is displayed:

Invalid Request
Your administrator has not assigned you appropriate rights to this page, feature or function.
User-added image
CauseThe link does not use the "requestUrl" parameter and/or the special characters are not URL Encoded.


ResolutionWhen creating a link to an Archer page from an external source, a Quick Reference Link is very helpful.
  1. Create a Quick Reference Link to open the New Record window for a specific module or a different Archer URL.
  2. From the Workspace, right-click the Quick Reference Link and click Properties.  
  3. The value needed is in the Address (URL) property: /GenericContent/Record.aspx?id=0&moduleId=397

User-added image

  1. URL Encode the value from step 3 using the chart below to get the following encoded value: %2FGenericContent%2FRecord.aspx%3Fid=0%26moduleId%3D397


  1. Concatenate the Base URL with "Default.aspx?requestUrl=.." and the URL Encoded value from step 4 to get the final value to use in the external link: https://Hostname/Archer/Default.aspx?requestUrl=..%2FGenericContent%2FRecord.aspx%3Fid=0%26moduleId%3D397

To open a specific Workspace and Dashboard, try the following:
  1. Get the Workspace Id: go to Manage Workspaces and hover the mouse over the name. The Id will be shown in the lower-right corner.
  2. Get the Dashboard Id: go to Manage Dashboards and hover the mouse over the name. The Id will be shown in the lower-right corner.  
  3. Replace ### with the actual values from steps 1 and 2 in the following URL: 
    1. For Archer versions before 6.4: https://Hostname/Archer/Default.aspx?requestUrl=..%2Ffoundation%2FWorkspace.aspx%3FworkspaceId%3D###%26dashboardId%3D###
    2. For Archer versions 6.4 and later: https://Hostname/Archer/Default.aspx?requestUrl=..%2Ffoundation%2FWorkspaceDashboard.aspx%3FworkspaceId%3D###%26dashboardId%3D###
Legacy Article IDa62154