|Applies To||IP address is one of the important component in risk evaluation so absence of it might affect the risk score. |
RSA Adaptive Authentication (Hosted)
Not all transactions will contain an IP address, and the reasons could be due to:
|Resolution||Operations can provide a report on NULL IP by date and channel to help the customer understand the extend of the issue.|
The customer may want to investigate if certain sources alway exlude IP addresses, may sure that their SOAP is implemented properly.
|Notes||Null_IP numbers can trigger an Operations Monitoring Alert at a variable threshold running for 7 days and expressed as a %Null_IP. This usually leads to a customer case being created.|
|Legacy Article ID||a67488|