000015929 - RSA Authentication Manager Node Manager fails to start

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000015929
Applies ToRSA SecurID Appliance 3.0
Linux
IssueUnable to access the RSA Operations Console or RSA Security Console for operations/administration
Unable to authenticate end users
<SEVERE> <Fatal error in node manager server> java.lang.IllegalArgumentException: Invalid pid format: SHUTDOWN:Y:N found in /usr/local/RSA Security/RSA Authentication Manager/appserver/weblogic/common/nodemanager/logs/nodemanager_server.log.n log file
CausePrevious RSA Authentication Manger Node Manager lock files still exist and do not correspond to the starting Node Manager process.
Resolution

  

 


  

Logon to the RSA SecurID Appliance using the ?emcsrv? user account via the local console or use an ssh client (such as PuTTY), providing the ssh has been enabled.


  

 


  

?          Viewing the latest node manage log file located in the /usr/local/RSASecurity/RSAAuthenticationManager/appserver/weblogic/common/nodemanager/logs folder will display the error message.


  

 


  

Ensuring both the lock files do not exist will allow RSA Authentication Manager Node Manager to start correctly.


  

 


  

Here is a typical example of removing the Node Manager lock files and checking the RSA Authentication Manager service processes.


  

 


  

     

login as: emcsrv


     

emcsrv@samurai.csau.ap.rsa.net's password:


     

Last login: Mon May 18 13:12:39 2009 from host.corp.emc.com


     

-bash-3.00$ sudo su root


     

Password:


     

[root@samurai ~]# cd /usr/local/RSASecurity/RSAAuthenticationManager/server


     

 


     

[root@samurai server]# ./rsaam status all


     

 


     

RSA Authentication Manager Database Listener:              [RUNNING]


     

RSA Authentication Manager Database Server:                [RUNNING]


     

RSA Authentication Manager Node Manager:                   [SHUTDOWN]


     

RSA Authentication Manager Cluster Administration Server:  [SHUTDOWN]


     

RSA Authentication Manager Proxy Server:                   [SHUTDOWN]


     

RSA Authentication Manager:                                [SHUTDOWN]


     

RSA Authentication Manager Operations Console:             [SHUTDOWN]


     

RSA Authentication Manager Radius:                         [SHUTDOWN]


     

RSA RADIUS Operations Console:                             [SHUTDOWN]


     

 


     

[root@samurai server]# cd /usr/local/RSASecurity/RSAAuthenticationManager/appserver/weblogic/common/nodemanager/logs


     

 


     

[root@samurai server]# cat nodemanager_server.log.0


     

 


     

<<log file viewed with error message>>


     

 


     

[root@samurai server]# ls /usr/local/RSASecurity/RSAAuthenticationManager/server/*.pid


     

/usr/local/RSASecurity/RSAAuthenticationManager/server/nodemanager.pid


     

 


     

[root@samurai server]# rm /usr/local/RSASecurity/RSAAuthenticationManager/server/nodemanager.pid


     

 


     

[root@samurai server]# ls /usr/local/RSASecurity/RSAAuthenticationManager/server/servers/proxy_server/data/nodemanager/proxy_server.lck


     

/usr/local/RSASecurity/RSAAuthenticationManager/server/servers/proxy_server/data/nodemanager/proxy_server.lck


     

 


     

[root@samurai server]# rm /usr/local/RSASecurity/RSAAuthenticationManager/server/servers/proxy_server/data/nodemanager/proxy_server.lck


     

 


     

[root@samurai server]# cd /usr/local/RSASecurity/RSAAuthenticationManager/server


     

 


     

[root@samurai server]# ./rsam start all


     

 


     

RSA Authentication Manager Database Listener:              [RUNNING]


     

RSA Authentication Manager Database Server:                [RUNNING]


     

RSA Authentication Manager Node Manager:                   [OK]


     

RSA Authentication Manager Cluster Administration Server:  [OK]


     

RSA Authentication Manager Proxy Server:                   [OK]


     

RSA Authentication Manager:                                [OK]


     

RSA Authentication Manager Operations Console:             [OK]


     

RSA Authentication Manager Radius:                         [OK]


     

RSA RADIUS Operations Console:                             [OK]


     

 


     

[root@samurai server]# ./rsaam status all


     

 


     

RSA Authentication Manager Database Listener:              [RUNNING]


     

RSA Authentication Manager Database Server:                [RUNNING]


     

RSA Authentication Manager Node Manager:                   [RUNNING]


     

RSA Authentication Manager Cluster Administration Server:  [RUNNING]


     

RSA Authentication Manager Proxy Server:                   [RUNNING]


     

RSA Authentication Manager:                                [RUNNING]


     

RSA Authentication Manager Operations Console:             [RUNNING]


     

RSA Authentication Manager Radius:                         [RUNNING]


     

RSA RADIUS Operations Console:                             [RUNNING]


     

 


     

[root@samurai server]# exit


     

 


     

[root@samurai server]# exit


     

 


     

  

 


  

 


  

 

WorkaroundRSA SecurID Appliance had an unplanned power outage
Legacy Article IDa47331

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