000013233 - Assigned token list shows tokens as Assigned to <Unknown>

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000013233
Applies ToAuthentication Manager 7.1
IssueAssigned to <Unknown>

This is the correct behaviour where an external identity source (such as Active Directory or SunONE directory server) is being used and a user has been deleted by the directory server administrator who had a token assigned to them.

Authentication Manager 7.1 will only be aware that a user has been deleted which it queries the identity source and is informed that the user no longer exists.  At this point it will display the token details in this way.


It is possible to manually unassign the token where needed on an individual basis; however you may also configure a background task to run once a day to check through your entire system and reset any records that it finds like this (you might schedule this to run during the night).

To set the task to run automatically from the Security Console select Setup>Component Configuration>General, there is checkbox which you need to enable for "Synchronize with Identity Source".  After you have enabled it you will be prompted to set time,date and frequency.
This will clean up all those records where the user with a token has been deleted from the external identity source but still has a reference (and an assigned token) in Authentication Manager.
You can also go to Administration>Batch Jobs to see a history of when the last time the job ran as well.

For full details see the administration manual.  Full Authentication Manager documentation is also available online at:

RSA Authentication Manager 7.1 Release Notes



RSA Authentication Manager 7.1 Getting Started  



RSA Authentication Manager 7.1 ISO Mounting Instructions  



RSA Authentication Manager 7.1 Administrator?s Guide



RSA Authentication Manager 7.1 Installation Guide  



RSA Authentication Manager 7.1 Migration Guide



RSA Authentication Manager 7.1 Planning Guide



RSA Authentication Manager 7.1 RADIUS Reference Guide


Legacy Article IDa40837