000017402 - Enabling debug for troubleshooting an RSA Authentication Manager 8.x web tier deployment

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017402
Applies ToRSA Product Set:  SecurID
RSA Product/Service Type:  Authentication Manager Web Tier
RSA Version/Condition:  8.0, 8.1, 8.2
IssueThis article provides information on enabling debug in an RSA Authentication Manager Web Tier deployment.
ResolutionWhere there is a requirement to troubleshoot the RSA Web Tier, debug can be enabled in the configuration of the deployed RSA Web Tier.
NOTE: The Web Tier services will require a stop and start as a change is being made to a configuration file.
  1. Logon to the server where the RSA Web Tier software was installed as an administrative user.
  2. Navigate to the <WT_Home>/server/config directory, where <WT_Home> is the path and directory name used to installed the RSA Web Tier software. The default path for Unix is /opt/RSASecurity/RSAAuthenticationManagerWebtier and C:\Program Files\RSA Security\RSA Authentication Manager Webtier for Windows.
  3. Make a copy of the config.xml file.  This is a precaution, as changes are going to be made to this file. 


cp config.xml config.xml-SAV


copy config.xml config.xml-SAV

  1. Open the config.xml file with an editor and locate this section.. 

  1. Change <log-file-severity>Info</log-file-severity> to <log-file-severity>Debug</log-file-severity>.
  2. Change <stdout-severity>Notice</stdout-severity> to <stdout-severity>Debug</stdout-severity>.
  3. Find the line </web-server> and after this line insert the following section:

  1. Save the changes to the config.xml by pressing Esc then wq!
  2. Stop and start the RSA Web Tier service for the changes to take effect.  


cd WT_HOME/webtierBootstrapper/server
./rsaserv stop all
./rsaserv start all


  1. On the Web Tier server, click Start > Run.
  2. Type services.msc and press Enter.
  3. Right-click on RSA Webtier Bootstrapper Server and select Stop then Start or select Restart.
The change to config.xml will write more data into the <WTHOME>/server/logs/AdminServer.log file.
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