|Applies To||Cisco VPN 3000 Concentrator|
Cisco VPN Client
Cisco ASA 5500 series VPN / firewall / router
|Issue||Cisco VPN Client fails New Pin Mode and Next Tokencode Mode|
New Pin Mode Authentication Fails on Cisco VPN Client. worked in previous version.
The Token Code is entered correctly through the CISCO VPN Client v5.x for a user requesting SecurID authentication for the first time. However, when a New PASSCODE is required prompting does not work or when (PIN + Tokencode) is entered, the user fails authentication.
|Cause||This has been identified by Cisco as bug ID CSCsj23555 for the Cisco VPN client 5.0.|
RSA Security has qualified CISCO VPN Client 3.x, 4.6, & 4.8 versions for CISCO 3000 VPN Concentrator for SecurID usage through our Partner Program with CISCO. Problems experienced with CISCO VPN Client 4.x upgrades other than 4.6 & 4.8 that have problems or later versions (I.E. 5.x) must be reported to the CISCO Technical Assistance Center (TAC). CISCO recommends upgrading to VPN client 5.0.05 or higher.
NOTE: If you are using Cisco ASA, note that certain IOS versions may also cause problems with New Pin Mode. Refer to solution Cannot set new PIN with Cisco ASA (Adaptive Security Appliances)
|Legacy Article ID||a16998|