000012690 - Error downloading system reports: Unable to download Report.aspx from [yourarchersite.com]

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012690
Applies ToError received when exporting system reports (Application Builder or Access Control reports) to any format but HTML. 
Error Message:
Unable to download Report.aspx from [myarchersite.com]
Unable to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.

- Multiple web servers with load balancing.
- Using HTTPS
Internet Explorer is affected at least through IE8.
Other browsers (Firefox, Chrome) not affected.
ResolutionThis is a known Internet Explorer defect.  See Microsoft KB article at http://support.microsoft.com/kb/323308
Solution is to add a registry key, following instruction in the KB article, for those users who need to export system reports using affected Internet Explorer versions.
Only system reports are affected. Problem does not affect global or personal reports from business applications within Archer
See also:
Unable to export Application Builder reports and reports from Management report listings

Legacy Article IDa63871