000012690 - Error downloading system reports: Unable to download Report.aspx from [yourarchersite.com]

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012690
Applies ToError received when exporting system reports (Application Builder or Access Control reports) to any format but HTML. 
Error Message:
 
Unable to download Report.aspx from [myarchersite.com]
Unable to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.

Scenario:
- Multiple web servers with load balancing.
- Using HTTPS
Browser:
Internet Explorer is affected at least through IE8.
Other browsers (Firefox, Chrome) not affected.
 
ResolutionThis is a known Internet Explorer defect.  See Microsoft KB article at http://support.microsoft.com/kb/323308
Solution is to add a registry key, following instruction in the KB article, for those users who need to export system reports using affected Internet Explorer versions.
 
NotesNote:
Only system reports are affected. Problem does not affect global or personal reports from business applications within Archer
See also:
Unable to export Application Builder reports and reports from Management report listings

 
Legacy Article IDa63871

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