000015708 - How to clear 'Next Token Code' mode when unable to give the next tokencode.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000015708
Applies ToRSA SecurID Appliance 3.0
RSA Authentication Manager 7.1
Authentication Manager 7.1
IssueClear the requirement to enter the 'Next Token Code' without actually entering the next tokencode in the Agent.
No longer is it possible to uncheck the Enable logical check box and then recheck it in order to reset a users status of 'next token code' mode.
ResolutionOpen the Security Console and under 'users/manage existing' find the user and in the dropdown menu select 'Authentication Settings'.  Under 'Authentication Settings', then check 'Clear Incorrect Passcodes'.  Save out of the screen and then attempt the authentication again.
Legacy Article IDa44640