000017035 - Unable to run batch job to clean up unresolvable users after installing patch 25

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000017035
Applies ToRSA Authentication Manager 7.1
SecurID Appliance 3.0
IssueUnable to run batch job to clean up unresolvable users after installing patch 25

Launch Security Console. Navigate to Setup --- > Identity Sources --- > Clean Up Unresolvable Users > Click Next
And you get the below error message:
There was a problem processing your request.


A processing error has occurred: Unexpected error searching for background command job with id: 5dea02061504660a147bbacfdd5e16cf

ResolutionThis issue has been resolved in defect AM-27192. The fix is included in patch 28 for RSA Authentication Manager 7.1 SP4 and for Appliance as well. Download patch 28 for appropriate platform from http://knowledge.rsasecurity.com
WorkaroundInstalling patch 25 or 26 gives above error.
NotesDefect AM-27192
Legacy Article IDa62382

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