000017113 - Citrix webinterface Management 'Node secret mismatch: cleared on agent but not on server'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017113
Applies To Citrix WebInterface  Version 5.4.0.59 Integration with RSA Authentication Manager version 7.1, WebAgent 7.1
 
IssueCitrix WebInterface Management Version 5.4.0.59
 

Authentication request from the Citrix Web Interface was failing with the error message "node secret mismatch: cleared on the on the agent but not on server".


 


 
Cause

The Citrix Web Interface is not able to read the node secret in the following patch.


C:\Program Files\RSA Security\RSAWebAgent.

Resolution

1. clear the node secret on the RSA Authentication Manager server.


2. Rebalanced the agent contact list


     Logon to RSA Security Console > Access > Authentication Agents > Authentication Manager   Contact list > Automatic Rebalance.


3. Generated new configuration file (sdconf.rec file).


4. Moved the sdconf.rec file to the RSA WebAgent


5. Put the sdconf.rec file into this path C:\Program Files\RSA Security\RSAWebAgent.


6. Do a test authentication from the RSA agent.


7. Copy the three files from C:\Program Files\RSA Security\RSAWebAgent into the following paths.


sdconf.rec


sdstatus.12


securid


C:Pf\comman files\RSA Shared\


C:Windows\system32


C:Windows\sysWow64


8. Run issreset to clear the node secret saved in the Citrix Web Interface.

Legacy Article IDa60481

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