Ensure that the RSA Archer LDAP Synchronization service is only running on one server.
Restart the RSA Archer LDAP Synchronization service.
Then try running the LDAP Sync again. In some cases, this will fix the problem.
Reset the Services Account password in the Archer Control Panel.
This may fix the problem.
Reset the status of the LDAP configuration in the database.
The LDAP Sync status is captured in a column in tblLDAPConfig.
- Stop the LDAP service.
- Run the following SQL command against the Instance database to update the LDAP Configuration status back to Active.
UPDATE tblLDAPConfig SET status = 1
- Start the LDAP service.
- Run the LDAP Sync again.
The status value is calculated as below. This is only relevant to LDAP synchronizations.
m_status is a bit-mapped field containing:
bit 0: 1 = Active, 0 = Inactive
bit 1: 1 = Running, 0 = Idle
bit 2: 1 = "Queue" request sent
bit 3: 1 = "Cancel" request sent