000028043 - Unable to export Application Builder Reports and Reports from Management Report Listings in RSA Archer 5.x

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000028043
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.x and higher
Platform: Windows
IssueUnable to export Application Builder Reports and Reports from Management Report Listings.
Menu selection for report format does not yield successful export dialog.
The following error occurs in Archer.w3wp.log on the Archer Web server:
<Exception>
  <ExceptionType>System.Web.HttpException, System.Web, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a</ExceptionType>
  <Message>The file '/Archer/GenericContent/Report.aspx' does not exist.</Message>
  <Source>System.Web</Source>
  <StackTrace>
at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)
at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)
at System.Web.Compilation.BuildManager.GetVirtualPathObjectFactory(VirtualPath virtualPath, HttpContext context, Boolean allowCrossApp, Boolean throwIfNotFound)
at System.Web.Compilation.BuildManager.CreateInstanceFromVirtualPath(VirtualPath virtualPath, Type requiredBaseType, HttpContext context, Boolean allowCrossApp)
at System.Web.UI.PageHandlerFactory.GetHandlerHelper(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath)
at System.Web.HttpApplication.MaterializeHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&amp; completedSynchronously)</StackTrace>
</Exception>

 
CauseSecurity settings on the Archer Web server attribute to the cause of this issue.
Workaround
  1. Login to the Archer Web server. 
  2. Browse to '\inetpub\wwwroot\RSAarcher\administration\reports' location and copy the file named 'Report.aspx'. 
  3. Browse to '\inetpub\wwwroot\RSAarcher\genericcontent' and paste 'Report.aspx' in this location. 
  4. Test exporting a Report again.  
Note, the file path may be slightly different for your environment. 
Legacy Article IDa63534

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