|Applies To||Authentication Manager 7.1|
|Issue||All authentications failing, both native securID or RADIUS. Authentication Real-time activity monitor does not show any authentication activity.|
The RSA RADIUS log file shows the following error:
10/12/2011 11:59:48 Failed to initialize communications for SecurID authentication (result = 23)
|Cause||This can be caused by the following reasons:|
- The Authentication Manager 7.1 license has been violated
- Port 5500/UDP is not listening on the Authentication Manager 7.1 server.
|Resolution||To resolve the issue, the following has to be corrected:|
- The license violation has to be corrected
- Make sure port 5500/UDP is listening.
If there are no license violations, a restart of the Authentication Manager service might resolve the issue. In either case, contact customer support to identify the root cause of the issue.
|Legacy Article ID||a56628|