|Applies To||RSA Data Loss Prevention (DLP) 9.6 SP2|
Attempting to upgrade to DLP 9.6 SP2 P1
|Issue||Installation of RSA DLP 9.6 SP2 P1|
Error 2727.The directory entry '_6CE3EE5A35DE40ED87686ED987713F56' does not exist in the Directory table.
|Cause||Build number 9.6.1200.155 cannot be directly upgraded with patch 1.|
1) Download 9.6 SP2 from SecureCare Online. The version that is posted is 9.6.1200.156.
"RSA DLP Installer Update 9.6-Sp2.exe" /V"IGNORE_ERRORS=1 IS_NET_API_LOGON_USERNAME=mycorp\DLP_service IS_NET_API_LOGON_PASSWORD=Password1 IS_SQLSERVER_SERVER=MYCORP_SQL IS_SQLSERVER_DB=RSA_DLP_EM"
|Workaround||There are 2 builds of 9.6 SP2 9.6.1200.155 and 9.6.1200.156 and only 9.6.1200.156 can be upgraded with patch 1. You will only be affected with this issue if you are on the earlier build of 9.6 SP2 (9.6.1200.155) and only the Enterprise Manager component is affected.|
To verify the build, see Window?s Control Panel->Program and Features.
|Legacy Article ID||a67542|